[all new phil]

I think it's easy for those posting here to forget that not everyone is as familiar and comfortable with technology as they are.

I know quite a few people who are still not good using emails to communicate, who'd rather spend 5-10 minutes on the phone reading out their handwritten notes.

I think it’s even easier to think that anyone north of 60 is baffled by technology and the internet. We can’t use this frankly insulting assertion to stop things progressing. 

My mum is in her 70s, the only thing she tends to struggle with is if there’s an issue with connection or the router. I think this is something that should and hopefully will evolve over the next few years and become more simple.