[Medianext.MX]

Even the elder generation is not as accustomed to access to social media and e-mails. This sort of "digital divide" was clearly seen when the pandemic was in its early stages, where, as a result of the stay-at-home orders, people had to adapt by using all types of digital platforms, but, in reality, the elder generation didn't embrace digital technology as other generations did.

The elder gens are also accustomed to watch linear TV as opposed to streaming or VOD, given its ease to use; such a drastic change could cause problems, so, as Keith told, it needs to get simple and convenient so to adapt them to IPTV.