21-01-2024, 09:10 AM
(20-01-2024, 12:02 AM)London Lite Wrote: Stream isn't quite there yet, I agree with you there, but it certainly has the potential. The recording issue that current Sky Q users seem to be the most concerned about isn't a major issue for me personally.
What is interesting however is that the website doesn't seen to let you buy Q online. I'm sure you can call CS and still get an installation, but the direction is towards Stream first, Glass 2nd.
This is effectively the problem with “migrating” customers from Sky Q to Stream. From the customer perspective there’s no incentive to doing so and actually disincentives. You are not gaining anything and you are losing features. Recording is the most prominent, but there’s also the Manual Tuning feature which is important to some users (perhaps gets more use in ROI than the UK).
This cant be likened to DSO where customers were getting access to new features and extra content as incentives to switch. I think Sky would get significant customer backlash now if they announced they were leaving Astra in the morning (and I suspect that day is still years away). What I think they’ll have to do is offer significant customer discounts on price for moving to Stream, and make such discounts not available to Q users. Because if Stream can’t compete on features or content, it will have to compete on price.