[interestednovice]

Thank you that mades sense.

They should really add a message, at the moment it displays a message intended for staff stating to tell the customer to wait until their contract window opens, I had to go and ask them. 

So you cannot order BT broadband for your home now?

You can still order BT Broadband (fixed line), and also home phone, but can’t order mobile products from BT any more. Advertising is also now behind the EE brand so the group would “prefer” you to be an EE customer for broadband and home phone too.

BT Consumer is now a “legacy” offering.

As others have said, other providers (including MVNOs using the EE network, if you need that for coverage) are available! I should have said that before, but was just setting things out how BT would see it.