18-10-2023, 10:56 PM
(18-10-2023, 10:06 PM)Former Member 237 Wrote: They have updated the site now to explain how BT mobile customers can upgrade. I guess consumer BT mobile is dead. 😵
Indeed, this was already off-the-record official as customers looking to re-contract were directed to EE by phone staff. New customers also haven’t been able to join BT Mobile for a while. Since BT Mobile was run as a MVNO of EE, this makes quite a bit of sense anyway.
On the broadband side, the reverse is true with the majority-existing customer base (BT) now on the legacy brand and EE the focus for new customers/contracts there too. Although to smooth the transition, BT Consumer still allows new contracts too - but may send you an EE branded Smart Hub, presumably to get you ready for if/when you chose to move to EE.